Help and Support Channels

  • 1 hour ticket response time

  • A 60–minutes Ticket Answer Warranty

  • Each ticket you submit to the technical support staff will be handled within about 60 minutes. All general problems are going to be taken care of asap. However, if the help inquiry you have posted calls for the aid of a trained admin technician, we are going to forward the ticket to him and will let you know about the hold–off.

  • Top quality support service

  • Professional Technical Help Service

  • We will be working for you 24/7 to give you guidance and client support as well as to aid you with any difficulty that you could run into whilst administering your virtual server. We can assist you with all pre–configured packages, like your OS, server management panel (in accordance with the VPS type) and the Site Control Panel designed solely by our developers.

  • Intuitive help center

  • An Informative Help Zone

  • Each part of the Site Control Panel that is offered free–of–charge with your VPS gives a built–in article base. There’s a range of extensive how to articles and a collection of step–by–step video classes that present all the standard website maintenance duties. You can access them by simply clicking the Help or Video buttons in the upper right corner of each Control Panel section.