1 hour ticket response
Timely support is our major concern and that’s why we have a team of experienced techs who will be happy to provide a prompt solution to any question that you may possibly have. Just submit your trouble ticket from the Site Control Panel and we will respond back to you within sixty minutes at the latest. As a matter of fact, we work hard and aim for a twenty–minute ticket response time.
A First–Class Customer Support Service
Our customer service staff members have enormous experience in the Linux web hosting service business and are skillful enough to offer a rapid answer to your problem. If, however, the situation at hand is not within the competency of a customer service technician, the helpdesk ticket will be sent to a developer or admin for further assistance.
An Easy–to–Browse Help Center
To help you get a quick tip on how to use a certain service, we have implemented a very intuitive Help Center section in our Site Control Panel. You can browse through a big selection of web hosting account management articles and website administration articles, take a peek at our F.A.Q. section or check out our step–by–step video tutorials.
