Tech Support Channels

  • 1 hour ticket response time

  • A 1–Hour Support Ticket Response Guarantee

  • Every single assistance request you submit to us will be replied to within maximum sixty minutes. If your ticket or email requires additional assistance from a server administrator, we will timely forward it and leave a note to let you know that your matter is being examined. If you order our Optional Admin Services package, any of the server administration tasks included there will be executed at a time of your preference.

  • Top quality support service

  • A First–Class Support Service

  • Should you require assistance working with our Site Control Panel or with any of the applications that we have pre–installed on the server for you, you can touch base with our customer support team at any time through the ticketing system. What’s more, in case you require assistance managing your dedicated web hosting server, you can order our Optional Admin Services package, which includes OS updates on a weekly basis, installation and troubleshooting procedures, server monitoring and rebooting services, backup storage space, etcetera.

  • Intuitive help center

  • An Intuitive Help Area

  • Our Site Control Panel was installed by default for each dedicated server. Among its functionalities is a rather convenient integrated knowledge base that will walk you step by step on all the tasks that you can perform. Most of the instructional articles in addition video versions which demonstrate all the tasks that you can perform in a very illustrative manner. You can find all the instructional articles and the video tutorials in the top right corner of each section of the Site Control Panel.