The accessibility to the customer and technical support that a web hosting company provides can tell you a lot for the services which they offer too. In case you're allowed to use just e-mails and / or tickets, you have most likely found some reseller and not the web hosting supplier. If this is the case, you will probably have to wait for a few days to get an issue resolved as your reseller may not be checking their communication regularly or they may need to contact the real website hosting company for extra assistance. When the provider offers different means of communication with fast response time that are available anytime, they're most likely the top provider, not only a reseller. Therefore you will receive prompt assistance and excellent support since they will have direct access to the servers where your account will be created. Regardless of the issue - sales or technical, it is always better to contact your hosting company right away by using your preferred way of communication.
24/7 Customer Support in Web Hosting
We supply 24/7 customer, billing and tech support for all of our Linux web hosting service. Even if you are not our customer yet and you have some questions, we can assist you without delay and provide the needed information, in order to give you a choice to make the very best decision when you buy your new web hosting account. We're available any time, including weekends and holidays, and we provide you with various ways of communication to get in touch with us - live chat, phone, e-mail messages and support tickets. To make things easier for you, we have multiple phone numbers internationally, therefore you're able to call the one that is closer to you. The max response time for the e-mail messages and the tickets is one hour. The actual response time is around 15-20 minutes, which means that you can forget all about waiting for several days to get assistance for any kind of task or issue, regardless of its complexity.
24/7 Customer Support in Semi-dedicated Servers
Whatever the semi-dedicated server that you pick, you will be able to take full advantage of our 24/7 support services even on public holidays. All your sites will be available constantly and so will we. With various connection options, you can select the optimal method to get in touch with us and inquire about our solutions if you don't have an account yet, or ask for assistance if you're already one of our customers. You are able to call us, start a chat with a live consultant, send an e-mail message or open a ticket from the Help section of your Hepsia web hosting Control Panel. The last two options feature 1-hour response time warranty, even though it hardly ever takes more than 20 minutes to receive assistance regardless of the nature of the trouble. With our customer and technical support services, we will be available for you anytime you need us, not a couple of days afterwards.
24/7 Customer Support in VPS Servers
Using our VPS servers, you will not ever have to wait for more than 1 hour in order to get assistance for any type of difficulty that you could have regarding the server or the software that comes pre-installed with it. We warrant this short reply time for all support tickets which you open through your billing Control Panel or emails which you send to our tech support team. In addition, we have local phone numbers in a number of countries globally and a live chat service where we can easily assist you with pre-sales, billing and basic questions. Customer and tech support is available 24/7/365 through the numerous methods of communication, so no matter what your question or issue is, there is always someone to help you out without delay. In case you need help with third-party software, which you cannot deploy or which gives you troubles, you can benefit from the Managed Services upgrade package that we supply for all the VPS plans.
24/7 Customer Support in Dedicated Servers
When you aquire a dedicated server through our company, you can get in touch with us anytime using various channels and the maximum time that you'll need to wait for a response is approximately one hour, so you can forget about waiting a whole day. Our customer and tech support service is online 24/7 no matter if it's a weekend or a holiday and we will assist you with anything related to the apps that are pre-installed on your server. To contact us about a technical issue, you will be able to open a ticket via the Help section of your billing Control Panel or you could send us an e-mail message. If you have any common questions or you would like to know more about our services before you order, you may also take advantage of our live chat or you can call one of the local phone numbers that we have in various countries around the world. If you need support for third-party software that you can't set up or operate efficiently, you'll be able to add the Managed Services upgrade to your plan and our system administrators will assist you.