Although this isn't the most importantfactor to identify a trustworthy web hosting supplier from a bad one and a reseller from a real provider, being able to call and talk with a live person is an indicator that you are not using the services of a one-person firm and that you'll be able to get in touch with somebody every time you're in need of support. The telephone support for web hosting services may vary from basic to professional, so the problems that can be resolved through a phone call differ depending on the specific provider. In most cases, these matters are simpler and include billing or first level technical issues because more complex issues usually need a support ticket where both you and the system administrators can track what is going on with a given situation. Nevertheless, being able to phone call your supplier will save you considerable time and efforts for the multitude of tiny problems that may eventually appear at the time you manage your website hosting account.
Phone Support in Web Hosting
We believe that the option to talk with a live consultant is very important, for that reason we have three support lines all around the world (USA, UK and Australia) and you have the option to get in touch with us over the phone for fourteen hours a day. If you consider purchasing one of our Linux web hosting service, for instance, you are able to call us and learn more about our services before placing your order to be sure that we match all of the system requirements for your sites. Following your order, you can call us about all the sales and billing difficulties you may have, or receive any general or basic technical information that you need. We've aimed to find the perfect balance between phone and ticket support, so for strictly technical issues you have to use the ticketing system, that will make it easier to monitor the communication along with any new developments in the resolution of an issue.
Phone Support in Semi-dedicated Servers
The support services forall semi-dedicated server plans that we provide feature real-time phone support for fourteen hours daily. In case you're not sure which plan will be appropriate for your web sites, you would like to find out more about the plan's specifications or you're looking for any other info about our solutions, you have the option to call any of the local telephone numbers that we have in the United States, the United Kingdom and Australia and our customer support representatives will help you. In case you currently have an account, you are able to get in touch with us about general and sales issues, although we are usually able to assist with a large number of tech issues as well. For strictly technical problems you should use our built-in ticketing system where the communication between you and our tech support crew will be in 1 place, which is the best option in case your issue requires longer time to be dealt with or it needs to be escalated to our sysadmins.