If you ever face a problem with your website and are unable to deal with it on your own, ask the respective hosting company’s tech support staff to help you bring the site back online. A prompt solution would be best, but a lot of companies respond within 24 hours and even more, particularly if you’re doing business with a reseller. Even if the problem can be swiftly solved, your site may not function properly or may not be accessible whatsoever for a lengthy time period, so you may lose potential clients because it is extremely unlikely that anybody would eagerly come back to a faulty site. Having said that, you should make sure not only that you can get in touch with your hosting provider, but also that they can answer and assist you in a well-timed manner. If a software application update doesn’t go smoothly or you delete something by mistake, for example, the website should be restored speedily so as to avoid elongated inaccessibility.
One-Hour Response Guarantee in Web Hosting
Our Linux web hosting service include a one-hour reply time guarantee, which suggests that no matter what inquiry or problem you might have, we will always be there to lend you a hand. As it is, it rarely takes more than half an hour to get an issue sorted out or an inquiry answered, and this is valid for both pre-sales and technical matters. Our technical support staff members will be at your disposal 24-7, even on weekends and public holidays, which means that you will obtain instant help anytime you need it. We know just how valuable time can be, so by the time we reply to your support ticket or e-mail, we will have enquired into the issue and, if we haven’t resolved it, we will provide you with more info about what you have to do on your end – if the case necessitates it. With our support services, you can rest assured that there will be someone to lend you a helping hand instantly, whatever the hour.
One-Hour Response Guarantee in Semi-dedicated Servers
With a semi-dedicated server plan from us, you can take full advantage of our hyper-fast support services. You’ll get an answer to any ticket opened from the hosting Control Panel or e-mail sent to our client and technical support staff in less than sixty minutes. The response time is guaranteed and it is valid regardless of the issue – technical or billing. Often, it takes significantly less time to explore and eliminate a problem. We’ll provide you with more details if the solution involves something that needs to be done on your end. If you touch base with us during holidays or weekends, the response time will be the same and considering the fact that our support team is working 24/7, you will get quick help for virtually any technical, billing or general issue no matter what time of day or night it is.