A live chat is a real-time way of communication between a web hosting provider's support team and its clients. It's an efficient way to get some information about the hosting services or get some problem resolved because you are talking to a live agent. The benefits of using a live chat service instead of calling or opening a ticket are the low possibility of errors at the time you exchange info like usernames or domain names, the faster response time since the communication is real-time and the fact that you do not have to stay on the chat all the time - you'll be able to do something else while the agent investigates the issue in question. In addition, you can become a part of a live chat room from any computer that's connected to the web, avoiding the telephone charges that you'll have to pay in case you are calling to a different country.
Live Chat Support in Web Hosting
We provide a live chat assistance service for all of the Linux web hosting service that we offer and we're able to help you with almost everything in real time. If you don't have an account with us yet, we can provide you with more information about the packages to help you to choose the most appropriate package. In case you are an existing customer, we will be able to help you with any general or billing issue in addition to with plenty of common technical matters, for example an e-mail address setup in a desktop e-mail client. When you cannot give us a call for whatever reason or you are in some country where we don't have a local telephone number, the live chat will be the best choice to contact us. Of course, some matters require additional time to investigate and test, therefore you will have to open a ticket to our technicians, but nonetheless, we are able to save you time and assist you with many problems on the chat.
Live Chat Support in Semi-dedicated Servers
We supply live chat support as standard with our services, so that if you have any kind of questions for our Linux semi-dedicated hosting service, you're able to get in touch with our customer care team whenever you need no matter if you have already acquired an account or not. Generally, the chat service is intended for pre-sales, billing and basic questions and difficulties, yet we can assist you with many tech questions too. We will help you choose the right plan for your websites if you do not have an account yet, we can respond to all of the billing questions or issues you have or we can assist you with setting up your new e-mail address on your computer or smart phone - all the aforementioned will be done timely as our live chat service is accessible all day, every day. Any time you want assistance, you're able to chat with a representative and save a lot of time.