A ticketing system is the most widespread communication medium that web hosting providers offer to their customers. It’s typically part of the billing account and is the fastest way to tackle a problem that requires a certain amount of time to investigate or that has to be forwarded to a system administrator. Thus, all replies contributed by either party will be stored in one and the same place in case somebody else needs to work on the issue in question and the info already exchanged in the ticket will be available to all parties. The negative aspect of deploying a ticketing system with most hosting platforms is that it is not included in the web hosting Control Panel, which means that you’ll need to sign in and out of no less than two accounts in order to carry out some procedure or to contact the company’s support staff. In case you want to administer a couple of domains and each one is hosted in a different account, you’ll have to use an even larger number of accounts simultaneously. It could also take considerable time for the provider to process your ticket request.
Integrated Ticketing System in Web Hosting
With a web hosting from us, you’ll never need to sign out of your account. Our ticketing system is incorporated into the Hepsia Control Panel, which is used to manage your entire web presence. You can easily access any support ticket while you’re browsing your website files or fine-tuning different account settings. The ticketing system is being monitored 24/7/365 by our client care staff representatives and the ticket response time is no more than 1 hour, but it seldom takes more than twenty minutes to get help. In contrast to some other companies, we don’t charge extra for using the ticketing system, so you can touch base with us as often as you wish and ask for information concerning any technical or billing problem. Besides, you can read a selection of educative articles, which will help you handle the most common problems yourself.
Integrated Ticketing System in Semi-dedicated Servers
The ticketing system that we’re using is integrated into the Hepsia hosting Control Panel, which we’ve created for our Linux semi-dedicated hosting service, which goes to say that you will not require an additional support platform to touch base with our help desk team – you can do this on the spot the moment you come across a challenge. Opening a new ticket takes a couple of clicks and finding an older one is equally easy. With our clever search option, you can swiftly track down any ticket that you’ve already submitted. You can submit a ticket at any particular moment in time since our help desk support team representatives are working 24 hours a day, 7 days a week, 365 days a year and respond in no more than 60 minutes, even though it seldom takes that much to obtain a response. With the Hepsia Control Panel, you will have everything in one single location and you can forget about needing to log in and out of two or more platforms to resolve a simple problem.